The awards celebrate the impact that excellent customer service can make on consumers and business performance.
The twenty-five initial entries included some of the UK’s top companies and JLA was short-listed as a finalist alongside Fujitsu, RM Education and RBS Insurance. Presentations take place during July, with an awards ceremony on 23 September 2008 at the Grosvenor House Hotel in London’s Park Lane.
“With over 22,000 installations nationwide, excellent customer service is imperative for our business,” says JLA’s operations director, Alan Turkington. “Many of our customers operate in highly sensitive sectors such as care of the elderly and the hotel market so they are completely reliant on the quality of our systems and our service. We have developed a highly sophisticated and effective customer service operation here at JLA and we are enormously proud that this has been recognised by the National Customer Service Awards.”
