However, the interpretations of this instruction can vary.
The label is not recognised in Europe and although it is accepted in the USA, the DLI considers it to be for the guidance of the customer.
A cleaner considering whether to accept a garment should be aware that such items are unlikely to have been subjected to any recognised testing standards.
The response of dyes to either water-based or solvent-based stain treatments may be unpredictable. Therefore it is important to establish dye fastness.
The variable nature of staining, both in type and in extent and size, means the cleaner must consider carefully whether the stains on the garment are manageable on the spotting table.
If the stain is large or the garment has several stained areas the cleaner may decide the safest option is to refer the customer to the retailer.
Alternatively the cleaner might decide to accept the garment at owner’s risk, place it on a hanger and wet-out using cold water. This method can be effective on water-based staining.
However, it is important to give a written warning of the risks involved. There might be risks of shrinkage and distortion and/or problems associated with dye fastness or trims.
I recommend that cleaners should not accept a garment under “owner’s risk” terms unless they believe there is at least a 70% of a good result, as a poor result will disappoint the customer and could reflect badly on the business.
