The report: “Professional Textile Care Services in five Years; Chances and Challenges” shows that although many European retail PTC businesses are facing tough times, the industry will have a profitable future if it adapts its range of services to suit the modern consumer.
Businesses should consider adding services such as “pick-up” and “drop-off”, online support, “green” cleaning and services for business customers. The study concludes that adopting this approach will modernise the industry and make it much more customer-centred that it is at present.
“It is crucial to improve the attractiveness of PTC and the study shows ways of doing that,” says Peter Wennekes, secretary general of Cinet,
The study is available for members from cinet@cinet-online.net
