UK
Anchor Hanover continues its long-term relationship with commercial laundry equipment provider, Miele, after a merger between the Hanover Housing Association and the Anchor Trust last year.
The two organisations have been providing care to the over 55s for more than 50 years and operate in 1,700 locations across England. The newly merged group manages 54,000 homes which includes residential care and retirement villages; offering a range of care services to around 60,000 customers.
Last year’s merger saw a reassessment of incumbent suppliers to make sure the best possible provisions were put in place for the larger organisation. When evaluating laundry, both the Anchor Trust and the Hanover Housing Association had existing contracts with the professional division of Miele. With a combined relationship spanning 18 years, Miele washer and dryers are installed in 700 locations across Anchor Hanover properties.
Having impressed staff with the quality of laundry and the reliability of the machines, care home managers and employees felt that the Miele equipment was the best product for the job and as a result, it was decided that this long-term association must be continued. Rashid Bahadur, buyer for Anchor Hanover said: “Feedback from workers who regularly used the machines not only praised laundry results but also the exceptional service provided by engineers – which is crucial to ensuring operations are running 24/7”.
“Also, the Miele machines have enabled staff to carry out their duties with little intervention. The auto-dosing system offers a ‘press and go’ approach, saving time for workers as there is no need to continuously refill the washers with laundry powder and liquid”.
Other benefits Anchor Hanover has experienced with Miele include: the pre-installation inspection, which is carried out to identify any potential challenges that may occur, minimising disruption; speed and ease of use of the machines, such as the simple to understand controls; and the warranty which offers a dedicated resource, meaning any issues are dealt with straight away.
Sam Bailey, sales and marketing director of the professional division of Miele comments: “We are proud and privileged to be able to support Anchor Hanover with its customer promise for years to come and are committed in developing new ways of working for employees who interact with our machines. For example, we have implemented training programmes to help staff self-manage and self-service equipment allowing for the smooth running of laundry operations”.
