USA
Customer satisfaction is a driving force that impacts the financial outlook of individual firms and the health of the U.S. economy at large. The ACSI Household Appliance and Electronics Report 2018 examines the implications of new customer satisfaction benchmarks for top manufacturers offering a wide range of household durable products to the U.S. consumer market, such as laundry machines, refrigerators, stoves, dishwashers, personal computers, televisions, and Blu-ray or DVD players.
The report says that Customer satisfaction with household appliances—including washers, dryers, dishwashers, refrigerators, freezers, ranges, and ovens—holds steady with an ACSI score of 80. In what has been one of the most stable industries tracked by the ACSI, there is minimal differentiation across companies. However, innovations in smart technology are beginning to take hold.
More details can be found here:
