USA
Affiliates of America’s Best Cleaners flocked to the Redondo Beach Hotel in Los Angeles, California last month to forge new bonds and seek actionable information to take their individual businesses, and the drycleaning industry as a whole, to the next level. Attendees of the 2018 ABC affiliate meeting came away with the transformative knowledge they were in search of and much, much more.
Affiliates were able to tour several retail locations and spend numerous hours at the HQ/production facility of hosts Door to Door Valet.
Business lectures included Harry Carranza of Select Risk Insurance Services, who spoke on how to be accountable to the health and safety of a workforce and Kevin Davis, also of Select Risk Insurance Services, followed with his insight for keeping delivery fleets safe, well-maintained, and lowering risk on the road by using fleet tracking and dashboard/in-cab vehicle cameras.
Mark Jones of SPOT Business Systems explained many new mobile features that allow for greater accountability and provide excellent customers servicers from the counter, production, pickup and delivery, as well as online and through a suite of mobile apps.
Richard Fitzpatrick of Kreussler Chemical updated the attendees on the SystemK4 and introduced its new marketing portal for all Kreussler clients.
The second day featured Dave Troemel of BeCreative360 and ReviewMyDryCleaner sharing new updates and programs exclusive to the ABC Affiliate Program, as well as showed off the rankings and unique tools ABC affiliates have undertaken to improve their online reputations.
Host affiliate Door to Door Valet Cleaners shared the importance of a comprehensive short and long term business strategy they developed in conjunction with ABC to include updates and modification for the next five years.
ABC Partner Catherine McCann held a discussion group highlighting several Key Performance Indicators (KPI's) used by the affiliation to rank and support each other in their continued quest to improve benchmarks for leaders within each organization.
ABC Partner Christopher White shared the annual pricing survey analysis and worked with the group in attendance on how to formulate their pricing strategy for the next several years based on specific market factors and upcoming cost increases.
The next ABC affiliate meeting will be hosted by Mulberrys Garment Care in Minneapolis, Minnesota, from 12 – 14 September.
